Ask the Manager
Episode 4
General
- At times my Mediacom remote seems non-responsive. Any suggestions?
- I have an extra cable box at my house? Do I need to return it?
Mediacom Billing & Customer Service
Mediacom DVR (Digital Video Recorder)
- How many hours of programming will my DVR hold?
- I love my new DVR. I can't imagine recording on tape ever again. Can I get a second one for the bedroom?
Mediacom Online - High Speed Internet
Mediacom Phone Service
General
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At times my Mediacom remote seems non-responsive. Any suggestions?
It could be a few things; check the batteries and replace if necessary and make sure that the "cable" light is flashing when you are trying to change the channels or control your cable box. If it is not flashing, press the cable button and try again. If that doesn't work, Mediacom can replace the remote at any one of our local offices.Find out more about the Mediacom Remote and remote codes, go to www.mediacomcable.com/about_news.html and click on Pause Magazine.
Julie in Mound, MN
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I have an extra cable box at my house? Do I need to return it?
Any equipment that you have signed for from Mediacom that is not in use should be returned to any on of the local Mediacom offices. If you find equipment that was left over from a previous owner of the home, please return it to your local Mediacom Office. Can't make it to an office, call our friendly Customer Service staff at 1-800-332-0245 and they will get a pre-paid postage label out to you to ship it back to MediacomLisa T. in Savage, MN
Mediacom Billing & Customer Service
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I see an item called "Franchise Fee" on my bill. What is that for?
The Franchise Fee is a percentage of your monthly bill that is given directly back into your community. The Franchise Fee is typically used to support Local Access Programming, equipment and staff or it goes directly to the city in which you live. Contact your City Hall or City Administrator to find out more information about how the Franchise Fee is being used.Mark W. in Tonka Bay, MN
Mediacom DVR (Digital Video Recorder)
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How many hours of programming will my DVR hold?
Your DVR (Digital Video Recorder) will hold up to 80 hours of programming. What you are recording, such as Digital or HD shows, determines how many hours you can record.High Definition Recording: Approximately 15 hours
Digital Recording: Approximately 80 hours
Family Cable or Basic Recording: Approximately 40 hours
Amy W. in Victoria, MN
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Unfortunately Mediacom limits the number of DVR's in a home to one (1) a the current time. Due to the high demand for DVRs, we try to get everyone who would like a DVR to have one. We hope that we will be able to offer more DVRs to our customers soon.
For more information about Mediacom DVR Service, go to www.mediacomcable.com/cable_dvr.html
Chris E. in Hutchinson, MN
Mediacom Online - High Speed Internet
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What is Spyware and how does it get on my computer?
Spyware are small programs that are downloaded on to your computer; either secretly without your permission, as malicious or misidentified files or they are packaged together with a legitimate software program that you are downloading. Spyware runs in the background of your computer without your knowledge (most often) and sends information about your online use and habits to the creator of the Spyware. More in depth information about Spyware can be found at www.microsoft.com/athome/security/spyware/spywarewhat.mspx
To help prevent any Spyware being downloaded on your computer and to prevent any existing Spyware in communicating with its host, an Anti-Spyware program is available to all Mediacom Online users FREE of charge as part of the Mediacom eTrust Security Suite. Go to the Internet Security page of the Mediacom web site to download the suite of products. You will then have the option to install all four programs in the software suite or just the Anti-Spyware.
For more information about the FREE Mediacom and eTrust Security Suite and to see the FAQ's go to www.mediacomcable.com/internet_security.html
Earl in Lake City, MN
Mediacom Phone Service
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Do I need a special type of phone to use Mediacom Phone Service?
Assuming that your telephone is fairly new, not old rotary dial, it will work with Mediacom Phone Service.Find more about Mediacom Phone and all the FREE features included at www.mediacomcable.com/phone.html
Mike F. in Chanhassen, MN