Ask the Manager
Episode 3
General
Mediacom HDTV - High Definition Television
Mediacom Online - High Speed Internet
Mediacom Phone Service
Mediacom Programming
General
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Can I pay my Mediacom bill online?
YES! Just go to My Account at the Mediacom web site www.mediacomcable.com. This is a one time payment option. It is not a reoccurring payment. If you would like to set up a reoccurring payment for your Mediacom bill, contact one of Mediacom's friendly Customer Service Representatives at 1-800-332-0245.Jenny in Spring Park, MN
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What causes cable service outages?
It could be a number of things that cause service outages. Weather, such as tornados, ice on power and cable lines, power outages, cut cables and customer equipment failures. Outages are few and far between but if you are experiencing a problem, please contact Mediacom at 1-800-332-0245.Jeff T. in Granite Falls, MN
Mediacom HDTV - High Definition Television
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What additional HD channels will Mediacom be adding?
Currently Mediacom offer the following HD Channels in the High Definition Tier:- ESPN HD
- ESPN 2 HD
- Discovery HD Theatre
- Universal HD
- HDNet
- HDNet Movies
- Local Channels! (NBC, ABC, PBS) FOX very soon!
The High Definition channels offered by Mediacom are located in the 800 series of channels.
To find out what is available in HD in your community, contact our friendly Customer Service staff at 1-800-332-0245.
Steve M. in Litchfield, MN
Mediacom Online - High Speed Internet
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How can I prevent getting so much junk e-mail everyday?
As part of your Mediacom Online service, you also have access to a FREE suite of products from Mediacom and eTrust . It includes an Anti-Spam program. Go to the Internet Security page of the Mediacom web site to download the suite of products. You will then have the option to install all four programs in the security suite or just the Anti-Spam.For more information about the FREE Mediacom and eTrust Security Suite and to see the FAQ's go to www.mediacomcable.com/internet_security.html
Sharon S. in Waseca, MN
Mediacom Phone Service
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I've seen commercials for Mediacom Phone Service. How does that work, and what's the catch?
There is no catch. Mediacom Phone Service is different from "regular" phone service in one significant way. Instead of using the phone line that runs from the street or pole to your home, we use the cable line that also runs your television and Internet service. You also receive extra features like Voice Mail, Caller ID Name & Number, Call Waiting, etc. that you normally pay extra for with a 'bell' company.Find more about Mediacom Phone and all the FREE features included at www.mediacomcable.com/phone.html
Larry B. in Chanhassen, MN
Mediacom Programming
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I've seen locally produced shows on cable. Can anyone put a show on cable TV?
Interesting question. You most likely need to be a resident in or around the cable system that produces the Local Access Programming that you see and enjoy every day. Each community has control of their own station, whether it be the Local Access, Education Access or Governmental Access channels. To find the contact information for your local channel, contact the Local Access Facility in your community or contact Mediacom's friendly Customer Service staff at1-800-332-0245 and they can help you find the contact information for your community.
Tom in New Market