Ask the Manager
Episode 2
General
Mediacom Digital Television
Mediacom DVR (Digital Video Recorder)
- I just received my DVR (Digital Video Recorder) cable box. How do I program it to record a show?
- I love my DVR cable box! Can I get a second one for my bedroom TV?
Mediacom On Demand
Mediacom Online - High Speed Internet
- With Mediacom Online, do I have to use your e-mail, or can I get my mail through Outlook Express?
- Is Mediacom Online faster than my DSL service?
General
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What should I do if I know my neighbor is stealing cable?
Call Mediacom at 1-800-332-0245. We will contact your neighbor and try to get them as a legal subscriber or disconnect them.
Lisa M. in Gaylord, MN
Mediacom Digital Television
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What's the difference between digital cable and normal cable?
"Normal" cable or Family Cable is a service offering from Mediacom that does not require any additional equipment other than a cable ready television set. Digital Cable is a higher lever of service that requires either a Digital Converter from Mediacom or a Cable Card ready television. Digital Cable is where you will find all the premium movie channels, Video On Demand, Pay Per View, etc.
For more information about Mediacom Family or Digital Cable, go to http://www.mediacomcable.com/cable_tv.html
Judy S. in Worthington, MN
Mediacom DVR (Digital Video Recorder)
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I just received my DVR (Digital Video Recorder) cable box. How do I program it to record a show?
The easiest way to record a show is to press the record button on your Mediacom Remote. For step by step instructions on how to schedule a series recording and other great features of the DVR, check out the latest edition of Pause Magazine (http://www.mediacomcable.com/about_us.html).For more information about Mediacom DVR Service, go to http://www.mediacomcable.com/cable_dvr.html
Ruth W. in Wayzata, MN
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I love my DVR cable box! Can I get a second one for my bedroom TV?
Unfortunately Mediacom limits the number of DVR's in a home to one (1) a the current time. Due to the high demand for DVRs, we try to get everyone who would like a DVR to have one. We hope that we will be able to offer more DVRs to our customers soon.
For more information about Mediacom DVR Service, go to http://www.mediacomcable.com/cable_dvr.html
Janice S. in Tonka Bay, MN
Mediacom On Demand
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I've seen commercials for MagRack. What is MagRack?
MagRack is a FREE On Demand service that is available to all Mediacom Digital subscribers where On Demand is currently available. MagRack features many 'video magazines' on different topics such as weddings, cars, Pilates and yoga. Go to your On Demand icon, select FREE PASS and finally MagRack in order to access all the great video magazines. Check out MagRack often, all the video magazines update frequently so it probably won't be the same twice.
For more information and to find out what is available on MagRack, go to http://www.magrack.com or http://www.mediacomcable.com/cable_ppv.html
Nancy A. in Litchfield, MN
Mediacom Online - High Speed Internet
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With Mediacom Online, do I have to use your e-mail, or can I get my mail through Outlook Express?
You have a couple of choices on how you would like to receive your Mediacom e-mail. You can access your email in a web browser by going to
For help setting up your Outlook Express e-mail program, visit
Incoming Mail Server: mail.mchsi.com
Outgoing Mail Server: mail.mchsi.comRobert H in Chanhassen, MN
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Is Mediacom Online faster than my DSL service?
Mediacom Online's download speed is up to 8 Mbs and upload speed is soon to be 512 kbs. DSL service packages typically are either 256 kbs, 512 kbs or 1.5 Mbs. Mediacom Online is over 5 times faster than DSL's 1.5 Mbs service.
For more information about Mediacom Online, go to http://www.mediacomcable.com/internet.html
Allan B. in New Market, MN