Ask the Manager
Episode 15
General
Mediacom Billing & Customer Service
Mediacom HDTV - High Definition Television
Mediacom Online - High Speed Internet
Mediacom Programming
- Why doesn't Mediacom have Versus Network? (formerly OLN). I'd like to see NHL playoffs and the Tour De France.
- I'm a Bears fan in S.D. Can we get Bears talk shows instead of Vikings?
General
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At different times of the year Mediacom may have a Refer a Friend promotion available. Please contact any one of our friendly Customer Service Representatives at 800-332-0245 to find out more and if a Refer a Friend promotion is available.
Shawn G of Montgomery, MN
Mediacom Billing & Customer Service
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Mediacom offers an On Time Guarantee. Mediacom will arrive at your home for an installation appointment within the scheduled period or your installation is free. If we do not arrive for a service appointment within the scheduled period, you will receive a $20 credit.
Find out more about Mediacom's On Time Guarantee go to www.mediacomcable.com/customer_support.html
Tom B in Chanhassen, MN
Mediacom HDTV - High Definition Television
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When will we be getting HDTV in Cloquet?
Cloquet will be upgraded to bring HDTV in 2008! Mediacom's crew of cable plant construction will be starting the work in late Spring 2008!
Keith L in Cloquet, MN
Mediacom Online - High Speed Internet
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When a Mediacom Technician sets up your Mediacom Online High Speed Internet service he manages the signal level going to each outlet in your home. The outlet with your High Speed modem is set up differently than your other cable outlets to ensure the proper amount of signal. Too much or too little signal can disable your modem, digital boxes or make your television signal fuzzy.
If you'd like to move throughout your home with your computer or laptop, we suggest that you get a wireless router. This way you're not taking away from your cable signal in on part of your home to get you're High Speed Internet working in a different location. If you would like to move your modem and computer to a different room in your home, please contact Mediacom and our Technician will ensure that a proper amount of signal reaches all of your televisions and modem to give you the best experience possible. Contact Mediacom at 800-332-0245.
Marc B from Belle Plaine, MN
Mediacom Programming
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Mediacom does offer the Versus Netork. Versus is part of the Digital Plus package and is available in most Mediacom Areas. Versus can be found on Channel 170. Contact Mediacom at 800-332-0245 for more information about Verus and the Digital Plus package. www.versus.com
Tom in Belle Plaine, MN
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I'm a Bears fan in S.D. Can we get Bears talk shows instead of Vikings?
Although there are probably many Chicago Bears fans throughout the Mediacom service area there is going to be very few, if any, Bears Talk Shows. The Bears Talk Shows will be found in Illinois where the core of Bears Fans are found.
Steven T. in South Dakota