Ask the Manager

Episode 1

General

How do I block adult content on some channels from my kids?

There are a couple of different ways to block content on channels or programs from your children. The easiest way is through your Mediacom Digital Converter by setting up Parental Controls and locking out programs, ratings and/or entire channels. If you don't have a digital converter, certain stations may be able to be blocked with filters installed by a Mediacom Technician. A third way is by utilizing the V-Chip in your television set. Check your television's user manual to find out if your television has a V-Chip and how to activate it.

Find more about Parental Controls and how to set the Parental controls using your Mediacom Digital Converter, go to http://www.mediacomcable.com/customer_parental.html

Marlous P. in Hutchinson, MN
I'm thinking about getting a dish. Why should I stick with cable?

There are numerous reasons why Mediacom Cable is better than dish service. To name just a few:
- Bundling All of Your Services - Video, Internet and Phone Service - 3 Services, 1 Great Price, 1 Bill
- Unlimited long distance in all 50 State and Canada with Mediacom Phone
- Up to 8 Mbs download speed with Mediacom Online
- Video On Demand and Subscription On Demand
- Local Customer Service and Technicians
- Mediacom gives back to your community.
For more about why Mediacom Cable is better than dish service, go to http://www.mediacomcable.com and check out all of what Mediacom has to offer.

Tom S. in Medina, MN
I'll be doing some landscaping this spring. Can I re-locate my buried cable by myself?

FIRST: Call Gopher State One Call before you do any digging in your yard. Anyone digging in Minnesota MUST call Gopher State One Call before any digging may start. Contact Gopher State One Call at 1-800-252-1166. Contact Mediacom at 1-800-332-0245 and we would be happy to relocate your drop for you. If you would like to do it yourself, please be careful doing so, damage to the drop may result in a charge if work is to be done to repair it.

Minnesota: Gopher State One Call 1-800-252-1166
Iowa: Iowa One Call 1-800-292-8989
South Dakota: South Dakota One Call 1-800-781-7474

Please call before you dig. It is the law in Minnesota. You could be fined if you cut or damage underground utilities without calling and having your property properly marked before you dig.

Jack J. in Victoria, MN

Mediacom Digital Television

Can I program my own remote control to work with Mediacom's converter box?

You certainly can program your own remote to control the Mediacom Digital Converter, consult your remote's user guide or owner's manual for the specific code for the digital box. Each remote is different and may use a different code.

Steve P. in Waseca, MN

Mediacom HDTV - High Definition Television

How do I get High Definition programs on my new HDTV?

There are couple of different ways of getting HDTV programs. You will need either HD converter from Mediacom or a Cable Card from Mediacom. If you get a cable card from Mediacom, you HDTV must be Cable Card ready and have a HDTV tuner in it. Check your owner's manual that came with your television to find out if your television is Cable Card ready. The last thing you'll need is to subscribe to HDTV channels. To find out what is available for HDTV channels in your community, contact our friendly Customer Service staff at 1-800-332-0245.

Find more about Mediacom HDTV service at http://www.mediacomcable.com/cable_hdtv.html

Bruce F. in Deephaven, MN

Mediacom On Demand

What's the difference between Pay Per View programs and Video On Demand?

Pay Per View is ordering a program at a certain time, either through your digital box or via customer service. Video On Demand is essentially the same, but instead of waiting for the start time, you can start it when you want. You also can pause, rewind, fast forward and even stop the program in the middle and pick it up right where you left off later. Most On Demand programs are available for a full 24 hours. Which means you can watch what you order as many times as you can in the 24 hour viewing period.

Find more about Mediacom's Pay Per View and Video On Demand service and what is available for On Demand Movies this and every month, go to http://www.mediacomcable.com/cable_ppv.html

Joanne R. in Savage, MN

Mediacom Online - High Speed Internet

How do I add additional e-mail accounts to my Mediacom Online?

Go to http://www.mediacomtoday.com and click on the link for Member Services. Enter in the primary e-mail address, which you received when the Mediacom Technician originally hooked your online services up, and password. If you don not have a Mediacom e-mail address yet or don't remember the password, call Mediacom Technical Support at 1-877-387-8087 (24/7/365) and our technical support staff can help you set up your primary e-mail address. Once you enter in your e-mail and password, click on "Create a New e-mail ID" and input the necessary information. Here you will need to create a new e-mail ID. Your first choice for your e-mail ID may be taken, so have a few in mind. e-mail ID Tips: Do NOT use any personal identification such as your Social Security Number, zip code, phone number, cell phone number, etc. in your e-mail ID. Do add numbers to your e-mail ID. This makes the ID more unique and more difficult to hack into.

For more information about Mediacom Online and e-mail service, go to http://www.mymediacom.tv/help/

Peter H. in Mound, MN

Mediacom Programming

"The Sopranos" is my favorite show on cable. When is it coming back with new shows?

The 2006 - 2007 season is the final season for "The Sopranos." Check out http://www.hbo.com for more up to date information about all the great shows from HBO.

Lars in Prior Lake, MN